Privacy Policy

Information This Site Collects

This website is an informational site with no contact form, no newsletter signup, no account system and no e-commerce checkout. We do not ask you to submit your name, address, email or payment details through any page on this site.

Like most websites, standard technical information may be recorded automatically by the hosting provider when a page is requested. That information can include your IP address, browser type and version, device type, operating system, the page requested, the referring page and the date and time of the request. This data is used to keep the site running, diagnose errors and understand aggregate traffic patterns.

Phone Calls

The primary way to reach us is by telephone. When you call the number published on this site, we collect only what you tell us: your name, the property address, contact number, and the details of the water loss or service request. That information is used to schedule and perform the requested work, to prepare a scope of work, and to document the job.

Calls may be routed through a telephone service provider and may be recorded or monitored for quality and training purposes where permitted by law. If a call is recorded, notice is provided at the start of the call in accordance with applicable requirements. Call detail records, such as the number dialed, time and duration, are retained by the telephone service provider.

Cookies and Analytics

This site is built as static pages and does not set advertising cookies of its own. If an analytics tool is used, it may set a first-party cookie or use local storage to distinguish repeat visits and measure aggregate page performance. That information is not used to identify you individually and is not sold.

Most browsers allow you to block or delete cookies through their settings, and to send a Do Not Track signal. Because standards for honoring that signal vary, this site does not rely on cookies for any function you need in order to read the content or reach us by phone.

How Information Is Used

Information you provide by phone is used to respond to your request, dispatch a crew, complete the work, prepare documentation such as moisture logs and photo records, and communicate with you about the job. Where you ask us to, job documentation may be shared with your insurance carrier, adjuster, property manager, association or landlord.

We do not sell your personal information. We do not share it with unrelated third parties for their marketing purposes. Information may be shared with service providers who help operate the business, such as telephone providers, scheduling software and hosting providers, and with subcontracted licensed trades performing part of the work at your property.

Photographs and Job Documentation

Restoration work requires photographic documentation of the affected areas, the source of the loss and the drying process. Those photographs are part of the job file and may be provided to you, your carrier or your property manager. Photographs used publicly for illustration purposes are handled so that identifying details of a property and its occupants are not disclosed.

Data Retention and Security

Job records, including scopes, moisture logs and photographs, are retained as long as needed for business, insurance and legal purposes. Reasonable administrative and technical safeguards are used to protect that information. No method of transmission or storage is completely secure, so absolute security cannot be guaranteed.

Children's Privacy

This site is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided information, contact us by phone and it will be deleted.

Third-Party Links

Some pages reference outside organizations such as government agencies or standards bodies for informational purposes. Those sites have their own privacy practices, and this policy does not apply to them. Review their policies before providing information.

Your Choices

You can browse this site without providing personal information. You can choose what to tell us on a phone call, though we may be unable to schedule work without a property address and a callback number. You may request a copy of the job documentation for work performed at your property, or ask that we correct inaccurate information in that file.

Changes to This Policy

This policy may be updated to reflect changes in practice or law. The revised version will be posted on this page. Continued use of the site after an update indicates acceptance of the current policy.

Contact

Questions about this policy can be directed to the phone number published on this site. This site accepts inbound phone calls only and does not provide an email intake, text messaging or social media contact channel.